Overview
This policy covers purchases made through Gold Coast. Some programs have their own refund terms, which are shown at checkout and in the program agreement. If a program's terms are different from this policy, the program's terms apply to that purchase.
Refund window
Unless your program's terms say otherwise, you may request a full refund within [REFUND WINDOW, E.G. 14 DAYS] of your purchase date, as long as you have not completed more than a small portion of the program or downloaded its core materials. Requests made after the refund window are not eligible.
How to request a refund
Email [CONTACT EMAIL] from the email address used at purchase, with your full name, purchase date and the reason for your request. We will confirm receipt within two business days.
Processing
Approved refunds are returned to the original payment method within 10 business days. Your bank or card issuer may take additional time to show the credit.
Payment plans
Payment plans are a way to pay for a program over time, not a monthly subscription. Canceling a payment plan stops future access but does not cancel the remaining balance, unless your refund request is approved within the refund window or your agreement says otherwise.
Agency services for partners
Marketing, sales and enrollment services provided to Partners are governed by the written service agreement between Gold Coast and that Partner, including its cancellation and refund terms.
Chargebacks
Please contact us before disputing a charge with your bank. Most issues can be resolved quickly. If a chargeback is filed, access to the related program may be suspended while the dispute is reviewed.
Contact us
Refund questions can be sent to:
[LEGAL BUSINESS NAME], doing business as Gold Coast
[MAILING ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]